Privacy policy

Last updated: 24 September 2026

Frontline ICS (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase from us, contact us or otherwise use our services.

Who we are

Frontline ICS supplies, services and repairs professional and commercial cleaning equipment.

For the purposes of UK data protection law, Frontline ICS is responsible for the personal information described in this policy.

Frontline ICS

Unit 8C

Station Road

Gamlingay

SG19 3HB

United Kingdom

Email: sales@frontlineics.co.uk

Information we collect

Depending on how you interact with us, we may collect information including:

- Your name

- Business or company name

- Billing and delivery address

- Email address

- Telephone number

- Order and purchase information

- Payment and transaction information

- Correspondence and enquiries

- Information relating to servicing, repairs and warranties

- IP address, browser, device and website usage information

- Cookie and similar technology information

- Marketing preferences

Payment information may be processed securely by our payment providers. We do not normally receive or store your complete payment card details.

How we use your information

We may use your personal information to:

- Process and fulfil orders

- Process payments

- Deliver products and provide services

- Arrange servicing, repairs and warranty support

- Communicate with you about orders, enquiries or services

- Create and administer customer accounts

- Maintain appropriate business, tax and accounting records

- Prevent fraud and maintain the security of our website

- Improve our website, products and services

- Send marketing communications where permitted by law

- Comply with legal and regulatory requirements

Lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests or because you have given us consent.

Where we rely on consent, you can withdraw your consent at any time.

Shopify

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that enables us to sell our products and services online.

When you visit our website or make a purchase, information may be processed by Shopify and its service providers in order to provide these services.

Shopify may process personal information outside the United Kingdom. Where required, appropriate safeguards are used to protect personal information transferred internationally.

Sharing your information

We may share personal information where necessary with organisations that help us operate our business, including:

- Shopify and other website service providers

- Payment processors

- Couriers and delivery companies

- Manufacturers, distributors and suppliers where necessary to fulfil orders or warranty claims

- IT, software and hosting providers

- Accountants and professional advisers

- Marketing and analytics providers

- Government authorities, regulators or law enforcement where required by law

We do not sell your personal information.

Our website uses cookies and similar technologies. Some cookies are necessary for the website and online store to function. Others may be used for analytics, functionality and advertising.

Where required, non-essential cookies will only be used after you have provided consent. You can manage your choices through the cookie controls available on our website.

Marketing

Where permitted by law, we may use your contact details to tell you about relevant Frontline ICS products, services and offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within the email or by contacting us at sales@frontlineics.co.uk.

Opting out of marketing will not prevent us from contacting you where necessary regarding an order, repair, service, warranty or other existing business relationship.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual and warranty requirements.

When information is no longer required, we will delete or securely dispose of it where reasonably practicable.

Your rights

Under UK data protection law, you may have rights including the right to:

- Request access to personal information we hold about you

- Ask us to correct inaccurate or incomplete information

- Ask us to delete your information in certain circumstances

- Ask us to restrict certain processing

- Object to certain uses of your information

- Request the transfer of certain information

- Withdraw consent where processing is based on consent

- Object to the use of your information for direct marketing

To exercise your rights, contact us at sales@frontlineics.co.uk.

Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on our website.

For questions about this Privacy Policy or how we handle personal information, contact: